We realize the concern our guests have related to Coronavirus (Covid-19) and how it may effect their travel and other plans. As always, our top priority is the health and safety of our guests and team members. Here is what we are doing to ensure that you can book with us without financial or health concern:
Relaxed refund policy
As always, you will be able to reschedule your trip or set it aside as a credit by contacting us 24 hours prior to tour. However, we are altering our current policy and will now allow for a FULL REFUND if you cancel at least 24 hours before your tour.*
*This applies to any tour booked between March 10th and June 30th, 2020 with a tour date between May 1 and July 31, 2020. Extension of the relaxed policy will be evaluated on an ongoing basis.
I also want to speak to our enhanced cleaning procedures.
JET SKI TOUS (Jersey City)
Our lockers, dry suits, wet suits, life jackets, jet skis and office surfaces are being cleaned with alcohol solution after each use/tour. We ask that guests experiencing flu like symptoms cancel or reschedule their tour. Team members have been instructed not to report to work sick. The outdoor nature of the activity makes for an inherently less likely environment for transmission of any virus.
HOT TUB BOAT TOURS (Manhattan)
Our on board bathroom and changing room are being disinfected after every tour. Our chlorinated hot tubs have commercial grade filtration and are professionally maintained. The entire system is drained and cleaned regularly in accordance with manufacturer specs and best health practices. All boat surfaces are being disinfected between each tour. We ask that guests with flu like symptoms cancel or reschedule their tour. Team members have been instructed not to report to work sick. The outdoor nature of the activity makes for an inherently less likely environment for transmission of any virus.
We continue to monitor information coming from the CDC and other sources. We will make adjustments to our procedures and policies as appropriate and communicate that with our guests as needed.
If you have questions or concerns feel free to contact our team at 201-335-2732 or firstname.lastname@example.org.
Never hesitate to contact me directly at 917-574-9032 or email@example.com.
We are excited about the season ahead and look forward to getting you out on the water!